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Employment Opportunity: Library System Manager Santa Fe Public Library

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Library Systems Manager
FLSA Status: Exempt
Union Status: Non Union
Salary Range: 18 ($28.871 – $43.306)

General Definition of Work
The Library Systems Manager implements and maintains all of the Library’s computer information systems and networks and is responsible for the development, design, installation, maintenance and coordination of computer-based systems across the libraries, and for related strategic planning which anticipates the evolving needs of the diverse community served by the Santa Fe
Public Library (SFPL). This position works closely with the City of Santa Fe ITT Department. Information systems managed include Integrated Library System (ILS), library web site, public computing infrastructure, RFID, self-check technology, and digital holdings and databases. The Library Systems Manager is responsible for the design, implementation, and ongoing analysis of library computer and network information services.

Supervision Received
Works under the general guidance and direction of the Library Division Director.

Supervision Exercised
Provides supervision of Library Section Managers, Librarians and other assigned staff.

Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. A position may not include all of the duties listed and the listed examples are not an exhaustive list of the duties that may be found in a position of this class.

Essential Functions

  •  Supervises the daily operation of the Library’s automated systems and public workstations.
  • Responsible for Information Technology standards, strategic planning and operations, budget preparation and management, project management, policy and procedure development, capital replacement planning, and overall Information Technology direction for the SFPL.
  •  Responsible for design, implementation, integration and daily operations of the Library’s Integrated Library System, currently Innovative Interfaces Sierra system.
  • Plan, lead, manage and evaluate the delivery of technology services for the Library in alignment with organizational vision, mission, values and goals to meet the information needs of customers, including library divisions and branches, and staff.
  •  Develops and recommends policy and procedures for use of computers and computer systems.
  •  Communicates to foster dialogue while building an understanding of departmental and City goals and processes,
    modeling organizational values, leadership and quality service through technology.
  • Oversees training and instruction of staff on computer services and evaluates performance.
  • Keeps current on all new technological procedures, processes and equipment.
  • Compiles and interprets statistics and prepares reports.
  • Negotiates, maintains and complies with all contracts between Santa Fe Public Library and Information Technology vendors.
  • Coordinates library-wide training on use of automated systems, creating in-house documentation as needed.
  • Monitors all system functions and is responsible for proper operation.
  • Evaluation, contract negotiation, and integration of new technologies are responsibilities of this position.
  • Procures, maintains, updates and directs standards for the operation of IT resources and services.
  • Researches, recommends and implements emerging technology.
  • Manages the computer systems technology project portfolio for the Library Department.
  • Communicates regularly with vendors and troubleshoots technical issues.
  • Acts as a liaison to City ITT Department
  • Attends professional meetings.
  • Works closely with staff to define and implement long range planning for the technology needs of the library system.
  • Reviews, develops, and/or modifies work plans, methods, and procedures, determines work priorities, develops work schedules to provide adequate staff coverage, and approves leave and timesheets. Provides work instruction, assists employees with difficult and/or unusual assignments, and encourages innovation. Assigns and distributes work, reviews
    work for accuracy and completeness, and returns assignments with recommendations for proper completion.
  • Conducts hiring interviews and selects candidate(s) for job opening(s).
  • Resolves problems, mediates conflicts encountered during daily operations, determines appropriate solutions, and promotes teamwork. Encourages regular communication and informs staff of relevant business issues and their impact
    on the organization.
  • Develops goals, documents performance, provides performance feedback and formally evaluates the work of the employee; provides reward and recognition for proper and efficient performance. Assists staff to achieve performance standards and identifies opportunities for continual improvement to performance standards.
  •  Ensures quality, effectiveness, and efficiency of unit activities and safety measures.
  •  Documents causes for disciplinary action, initiates letters of reprimand, and makes formal recommendations for disciplinary action. Responds to formal and informal employee grievances and prepares written responses.
  • Develops and manages the budget for the work function(s) and allocates funds within the budget to accomplish objectives. Ensures procurement, contractual, and financial activities are compliant with the City’s finance, accounting, and procurement policies and procedures.

Competencies

  • Creating and Conceptualizing – Identifies and produces innovative ideas and thinking strategically. Promotes best practices and leading edge ideas.
  • Customer Service – Interacts with customers in a friendly and professional manner, works to resolve issues quickly and effectively, and is knowledgeable about products and services.
  • Deciding and Initiating Action – Takes responsibility for actions, projects and people; makes quick, clear decisions why may include tough choices, after considering risks.
  •  Delivering Results – Sets high standards for quality, quantity, and timelines. Focuses on customer needs and satisfaction. Consistently achieves project goals.
  • Influencing – Collaborates with, persuades and influences others.
  • Coaching – Provides others with clear direction, motivates, and empowers. Recruits staff of a high caliber and provides staff with development opportunities and coaching.
  •  Interpersonal Skills – Shows understanding, courtesy, tact, empathy, and concern, develops and maintains relationships, may deal with people who are difficult, hostile, and/or distressed, relates well to people from varied backgrounds and situations, and is sensitive to individual differences.
  • Problem Solving – Identifies problems, determines accuracy and relevance information, and uses sound judgment to generate and evaluate alternatives and to make recommendations.
  • Decision Making – Specifies goals and obstacles to achieving those goals, generates alternatives, considers risks, and evaluates and chooses the best alternative in order to make a determination, draw conclusions, or solve a problem.
  • Reading – Understands and interprets written material including technical material, rules, regulations, instructions, reports, charts, graphs, or tables and applies what is learned from written material to specific situations.
  • Technical Competence – Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one’s job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
  • Written Communication – Composes, reviews, edits, and issues written materials for diverse audiences and communicates purpose in a succinct and organized manner that is appropriate for context, time, and place.
  • Thinking Strategically – Thinks strategically and promotes best practices and leading-edge ideas.

Knowledge, Skills, and Abilities

  • Strong verbal and written communication skills.
  •  Statistical information gathering and reporting.
  • Writing programs for automation and analysis.
  • Ability to work with the technical jargon and translate that to the library workplace.
  • Strong visionary skills to seek innovative uses of technology to further library service goals.
  • Ability to handle multiple priorities.
  • Commitment to continuing education.
  • Project Management: Projects in the library relevant to this position include examples such as:
    • Vendors: Updating facilities with new network wiring and equipment.
    • RFID City IT: Requirements for network architecture
    • Staff: Proper tagging by radio frequency tags of library holdings.
    • Library management: Logistics of access, scheduling of staff
    •  Upper management: Funding issues
  • Knowledge of library science.
  • Knowledge of indexing techniques.
  • Knowledge of relational databases; linked data (RDF, triple stores); record structure (MARC, RDA, Bibframe); network Architecture (wireless and wired).
  • Knowledge of Structured Query Language (SQL): This is the basic mechanism on which the (Sierra) ILS is built.
  • Knowledge of HTML/CSS, PHP, and JavaScript: As supervisor of the web master, and maintainer of the online public access catalog (OPAC) it is necessary to understand how to construct a web page. Some library web services are interactive, such as polls, and so require server and client side scripting (PHP and JavaScript).
  • Possess the skill to configure and debug TCP/IP networks and Windows and Linux clients. This arises for the public Internet access, which is under heavy public use (as distinct from the library staff systems).
  • Understand knowledge of Internet protocols such as SMTP and SSH, which the ILS needs in order to deliver notifications to patrons and to and from vendors.
  • Implement and manage library systems and web site(s) run statistical reports and create custom queries.
  • Maintain working relationships with users, staff, contractors, and vendors.
  • Analyze community needs and recommend specific methods to respond to identified needs.
  • Establish and maintain effective professional relationships among colleagues, staff, library customers and the general public.
  • Formulate and implement effective library policies and procedures.
  • Develop goals and objectives and to establish priorities.
  • Clearly and effectively prepare and present oral and written communications to varying levels of technically aware audiences.
  • Assist other staff members with information systems
  • .Work within established deadlines and create detailed timelines for project management.
  • Diagnosing essential systems requires the ability to problem-solve from partial or ambiguous information, and do so under time constraints.

Education Requirement
Master’s Degree in Library Science or a Master’s Degree in an Information Technology field, an advanced degree is preferred.

Experience Requirement
Two (2) years of proven experience working with automated systems and IT project management, preferably in a public library setting.
Education and Experience Equivalency
One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education. Additional appropriate education may be substituted for the minimum experience requirements.

Licensure and Certifications

  • Must possess a valid driver’s license.

Special Requirements

  • Obtain and maintain a City of Santa Fe driving permit within three (3) months of hire.
  • Must be willing to work flexible hours including evenings, holidays and weekends.
    Physical Requirements
  • Must be able to lift and/or move 20 pounds;
  • Requires speaking or hearing and using hands to finger, handle or feel, requires sitting, standing, walking, climbing or balancing, stooping, kneeling, crouching or crawling, reaching with hands and arms, pushing or pulling, lifting and repetitive motions;
  • Standard vision requirements including close, distance, peripheral, depth and color vision;
  • Vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly;
  • Hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound;
  • Work requires preparing and analyzing written or computer data; using of measuring devices, operating motor vehicles and observing general surroundings and activities.

Working Environment

  • Work occasionally requires exposure to environmental conditions;
  • Work is generally in a moderately noisy location (e.g. business office, light traffic);
  • Requires attendance at evening meetings and special project deadlines outside the normal workweek;
  • Some travel to off-site locations is required;
  • May be required to respond to emergency calls.

 

EEO/ADA Compliance
The City of Santa Fe is an Equal Opportunity Employer. In compliance with the American’s with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.

Veterans’ Hiring Initiative
Pursuant to City of Santa Fe Resolution No. 2013-079, the City of Santa Fe Human Resources Department has implemented a Veterans’ Hiring Initiative policy in order to provide opportunities for veterans who meet or exceed the minimum qualifications for city employment to obtain City employment. The Governing Body does not guarantee that a veteran shall be hired for the position
being applied for, only that the veteran will be given an interview; and, it does not intend to supersede or modify any collective bargaining agreement that is currently in place with the City of Santa Fe.
Job applicants who are veterans with an honorable discharge from the military or are members of the National Guard or Reserve who have successfully completed basic training, must use the Veterans’ Certification Form to identify themselves and then must attach a copy of their DD214 or DD215 and/or their proof of current Active, Guard or Reserve enlistment in order to certify their
status for the position in which applying for.

Applications must be submitted online at: https://santafenm.munisselfservice.com/employmentopportunities/
Resumes will not be accepted in lieu of the city application form, unless the position status is at-will. When required of the position, high school diploma/GED, college degree(s), certification(s), or license(s) must be attached at the time of submission of the application. Each applicant is considered only for the current vacancy indicated on the application submitted. It is the responsibility
of the applicant to monitor any future openings and to submit a separate application for each position. Incomplete applications will not be considered. Applications become public record upon receipt and may be made available for public inspection upon request.
Pre-placement physical exams, and drug and alcohol screenings are required for some positions.

This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position. This position description does not constitute an employment agreement between the employer and employee and is
subject to change by the employer as the needs of the employer and requirements of the position change.

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