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Customer Skills for Library Staff – Live Online Training Opportunity

Customer Skills for Library Staff – Techniques that Yield Results CS

Live Online, April 21 & 28 @ 9:30am – 11:30am MDT

Learning Objectives:

  • Identify the skills utilized in providing service to your patrons
  • Recognize how to demonstrate customer service skills to your patrons
  • Define barriers to patron interactions with librarians and staff
  • Employ examples to reinforce soft customer skills
  • Distinguish between elementary service and value added service for your patrons

Register Now: http://www.amigos.org/civicrm/event/info?reset=1&id=567

Contact Carmelita Aragon with any questions.

 

About Carmelita Aragon

Carmelita is the State Data Coordinator for the New Mexico State Library

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